Refund policy

Return and Refund Policy

Due to the nature of our products, we do not accept returns unless the goods received are faulty or damaged.

Faulty or Damaged Goods If your item arrives faulty or damaged, please contact us within 7 days of delivery at info@flailmower.uk or call 0333 880 6654. We will assess the fault and, where confirmed, arrange a replacement or refund at our discretion.

Return Shipping: The cost of returning goods is the responsibility of the customer. We recommend using a tracked and insured service as we cannot accept responsibility for items lost or damaged in transit.

Non-Returnable Items: We do not accept returns for items that are not faulty, including orders placed in error or where the customer has changed their mind.

Refunds: Once a returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 14 days.

Your Statutory Rights Nothing in this policy affects your statutory rights under UK consumer law.